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Ortho2 is the leading provider of practice management, imaging, and communication software to orthodontic professionals.

Software Support Representative


Software Support

Ortho2 is seeking a Software Support Representative in their Ames, Iowa office. The ideal candidate must be a quick study with strong technical skills, and a “can do” attitude. This position requires excellent communication skills, technical fluency, and a passion to provide outstanding customer service to our clients.

Duties and Responsibilities include, but are not limited to:

  • • Provide technical assistance and training to our clients in the orthodontic industry.
  • • Answer, evaluate and prioritize incoming support calls and document accordingly.
  • • Learn and effectively use internal resources to help resolve customer calls.
  • • Maintain knowledge of Ortho2 products, policies and procedures.
  • • Work in coordination with other departments within the company.

Job Requirements:

  • • Experience in technical support or customer service preferred.
  • • Comprehensive knowledge and experience with computer technologies, Windows and Microsoft Office.
  • • Strong communication skills, both oral and written with excellent attention to detail.
  • • Excellent organizational and time management skills.
  • • Ability to patiently, and efficiently guide customers through technical procedures to resolve product application issues.
  • • Overnight travel required to conduct in-office software training for customers. Potentially 2-3 times per month.
  • • Starting hours are 10:00 a.m. – 7:00 p.m. M-F

Benefit Package:

Ortho2 offers an excellent benefits package, including medical, dental and prescription drug coverage. Paid time-off, short term and long term disability insurance, life insurance and a 401k/Roth plan with a generous company match. As well as the opportunity for a performance based, year-end bonus.


Benefits Summary

Software Support