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Careers

Ortho2 is the leading provider of practice management, imaging, and communication software to orthodontic professionals.

Open positions: Software Help Desk Specialist, Regional Sales Representative

Careers

Software Support

Ortho2, a leading provider of orthodontic practice management software, is seeking a Software Help Desk Specialist in their Ames, Iowa office. We are looking for a competent individual who can provide fast and useful technical assistance to our customers regarding our proprietary software and integrated peripheral software applications.

You will answer queries on functionality and technical issues and offer advice to solve them.

A worthy candidate must have good technical knowledge, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with customers at all skill levels.

Duties and Responsibilities include, but are not limited to:

  • • Serve as the first point of contact for our customers seeking technical assistance over the phone, chat, or email.
  • • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • • Determine the best solution based on the issue and details provided by customers utilizing internal resources.
  • • Walk the customer through the problem-solving process.
  • • Record events and problems and their resolution in customer logs.
  • • Follow-up and update customer status and information.
  • • Direct unresolved issues to the next level of support personnel.
  • • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • • Work in coordination with other departments within the company.
  • • Provide accurate information on products or services.

Job Requirements:

  • • Proven experience as a software help desk specialist and/or in another customer support role.
  • • Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
  • • Ability to diagnose and resolve basic technical issues.
  • • Customer-oriented and cool-tempered.
  • • Proficiency in English.
  • • Excellent oral and written communication skills.
  • • Possess organizational and time management skills and demonstrate a solid work ethic.
  • • Travel is required. Mostly within the continental U.S. for 3-4 days at a time, potentially two-three times per month.
  • • Shift hours are 10:00 a.m. – 7:00 p.m. M-F.

Benefit Package:

Ortho2 offers an excellent benefits package, including medical, dental and prescription drug coverage. Paid time-off, short term and long term disability insurance, life insurance and a 401k/Roth plan with a generous company match. As well as the opportunity for a performance based, year-end bonus.

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Benefits Summary

Software Support

Sales

Ortho2 based in Ames, Iowa, is seeking a highly motivated, result oriented, Regional Sales Representative to promote and grow our orthodontic practice management software customer base. The Regional Sales Representative will generate sales leads and contacts, develop new business with existing customers that lead to additional module sales, product conversions and referrals while servicing the customer's needs

Job Responsibilites:

  • • Cultivate and establish relationships within the territory, with industry professionals, and industry consultants.
  • • Create sales leads and contacts, making cold sales calls to prospective customers.
  • • Develop marketing strategies in designated territory to increase sales to existing and prospective customers.
  • • Prepare and deliver product demonstrations, educational presentations, and proposals to potential clients to meet or exceed new business sales goals each month.
  • • Follow up with key decision makers and provide recommendations for products and services to enhance their practice.
  • • Present University Lunch & Learns to promote company software products to current orthodontic students, as well as build relationships with residents as they enter the orthodontic field.
  • • Participate effectively in industry tradeshows throughout the year to promote lead generation and grow business.
  • • Maintain a high level of knowledge regarding Ortho2’s software and hardware product offerings, as well as integrated products and services.
  • • Collaborate within the Sales Team to utilize effective methods to gather information about current and emerging trends and buying patterns in the orthodontic industry and sales profession, as well as competitive products.
  • • Evaluate and provide input into company promotional materials, mailings, and demonstration contents.

Job Requirements:

  • • 1-2 years of outside sales experience in developing new business, repeat business and managing a sales territory.
  • • Bachelor's degree preferred.
  • • Strong knowledge of or ability to learn the basics of computer systems and software applications.
  • • Ability to effectively interpret and translate customer requirements in a professional and respectful manner.
  • • Energy, passion and a positive "can-do" attitude required.
  • • Must be customer service oriented with the ability to obtain and retain customers to meet sales goals.
  • • Strong communication skills, both oral and written with excellent attention to detail.
  • • Ability to work well alone or as a part of a team when necessary.
  • • Excellent time management and organizational skills required.
  • • Willingness to travel up to 25% of time within a designated territory, a must.

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Benefits Summary

Marketing

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