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Customer Survey

Thank you for taking a few minutes to answer the following questions. Your participation will help us evaluate and improve our products and services. We would like your most candid, honest responses. If you find it easier to be candid without being identified, please feel free to leave the About You section blank.

Edge
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  1. 1. My software does what I was told it would do.

  2. 2. Please rank the following criteria in order of their importance to you when considering purchase of computer software, with 1 being the most important.




  3. 3. My hardware does what I was told it would do.

  4. 4. Please rank the following criteria in order of their importance to you when considering purchase of computer hardware, with 1 being the most important.




Software
  1. 5. My software does what I need it to do.

  2. 6. Using my software is:




  3. 7. My software has kept pace with my evolving needs.

  4. 8. My software has been:



Hardware
  1. 9. My hardware does what I need it to do.

  2. 10. Using my hardware is:




  3. 11. My hardware has kept pace with my evolving needs.

  4. 12. My hardware technology has been:



  5. 13. My reliability of hardware purchased from Ortho2 has been:





Software Support
  1. 14. In learning to use the software, software support staff has been of:



  2. 15. In learning advanced software features, software support has been of:



  3. 16. I call for software support:





  4. 17. When I call software support, I get directly to a person:




  5. 18. When I call for software support, I wait in queue:




  6. 19. When I wait in the queue, I most often have to wait:



  7. 20. If I must wait in the queue, my queue waiting time is acceptable.

  8. 21. When I call software support, I must leave a message:




  9. 22. If I leave a software support message it's most often returned in:





  10. 23. If I leave a message, the response time to my message is acceptable:

  11. 24. If I could choose between waiting or leaving a message, I would rather:


  12. 25. If I'm placed on hold, an acceptable wait is:




  13. 26. My access to software support is:





  14. 27. Software support tries to help me better understand my software and its functions.

  15. 28. I would prefer my software support contacts:


  16. 29. I feel my software support contacts: (please check all that apply)







  17. 30. ViewPoint support hours are 7 am - 7 pm CT:



Hardware Support
  1. 31. In learning to use the hardware, hardware support staff has been of:



  2. 32. In learning hardware features, hardware support has been of:



  3. 33. I call for hardware support:





  4. 34. When I call hardware support, I get directly to a technician:




  5. 35. When I call for hardware support, I must leave a message:




  6. 36. If I leave a hardware support message it's most often returned in:





  7. 37. If I leave a message, the response time to my message is acceptable.


  8. 38. If I could choose between waiting or leaving a message, I would rather:


  9. 39. If I'm placed on hold, an acceptable wait is:




  10. 40. My access to hardware support is:





  11. 41. Hardware support tries to help me better understand my hardware and its functions.

  12. 42. I would prefer my hardware support contacts:


  13. 43. I feel my hardware support contacts: (please check all that apply)







  14. 44. Hardware support hours are 7 am - 7 pm Central Time:



Overall
  1. 45. Please rate your overall Ortho2 experience, including software, hardware and support.





  2. 46. Based on my overall experience with Ortho2, I would recommend an system to my colleagues.

About You

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