Natalie Beaton: Repeatable Excellence and the New Patient Process
Monday, May 1, 2017 7:30 PM - 8:30 PM CST (Register here)
Twelve years of enthusiastic hands-on experience as a treatment coordinator and more than 20 years of training treatment coordinators nationwide, gives Natalie extensive knowledge of many proven tools that will allow you to have consistent repeatable excellence throughout your new patient process! From the NP phone call through the scheduling of the orthodontic start, Natalie will walk you through the steps to excellence. This class is helpful for both the newer treatment coordinator and the well established treatment coordinator looking for a few "pearls" to brighten up their presentation and re-vamp their enthusiasm for this awesome job!
Natalie welcomes the opportunity to share the information that has always been so freely shared with her. A PDF of all webinar slides, as well as any additional handout materials, will be emailed upon request at the completion of the webinar for in-office use.
Elizabeth Conforti: Roadmap to Success: An Orthodontic Team Road Trip
Monday, May 8, 2017 7:30 PM - 8:30 PM CST (Register here)
Pack your bags and get ready for the ultimate orthodontic team road trip! With summer upon us - is your team prepared to succeed? In this Cutting Edge Webinar, Elizabeth will discuss strategies for aligning your team and practice for the rush of summer in an effort to maximize the opportunities this time of year provides. Each stop on this summer road trip will identify key areas of your practice that are vital to the success of your practice overall. Identifying areas in your practice that need focus prior to the rush of summer will allow you and your team to prepare for success. You don't plan to fail; you fail to plan, correct? Together, we will make 8 key practice stops on this roadmap to success that every high performing team should make, identify key areas that need focus, strategize for improvement, and discuss ways to celebrate the successful outcome this journey is sure to bring! Align your team for the summer rush; join this webinar to begin your summer on the right path towards success!
Joan Garbo: What's Love Got to Do With It?
Monday, May 15, 2017 7:30 PM - 8:30 PM CST (Register here)
How about everything!!! It's the difference between lack luster growth in patient referrals, and patients who are your volunteer sales force. It's the difference between getting up in the morning and saying "I gotta go to work" and being able to say "I get to go to work!" Love makes the world go 'round, puts smiles on faces and in hearts, and inspires people to share the experience.
How do you create love at work? How do you get past all the personality conflicts, negative conversations about other staff, patients, the doctor, the economy, and society as a whole? How do you get past your own history and the negative influences that have shaped and molded you so far?
In this engaging, entertaining, educational and humorous seminar you will learn:
- - how to transform the experience of "work" to one of joy
- - how to eliminate gossip in your practice/life
- - how to develop empathy for people you do not necessarily like
- - communication skills that reduce conflict, enhance joy, and produce a loving office environment that naturally draws patients to you
This is one seminar you will love!
Sue Hanen: The Hidden Cost of Scheduling Metrics
Monday, May 22, 2015 7:30 PM - 8:30 PM CST (Register here)
Want to improve the value of your time? What does it cost the practice when the scheduling metrics are out of alignment?
- • No-Show percentage
- • Extra/Emergency visit percentage
- • Retention patients seen
- • Patents over estimated completion date
You will learn:
- • The industry goal for each metric
- • How to calculate each metric
- • Action plan to improve a metric when out of range
- • How to determine the value per visit for treatment
Discover that what gets measured gets improved!
Sue Hanen is a consultant and certified professional coach with Impact360. At Impact360, our focus is to increase practice performance, foster growth, enhance the patient perception of the practice and improve bottom line numbers. We are committed to operational excellence.