CAREERS
Ortho2 is the leading provider of practice management, imaging, and communication software to orthodontic professionals.
Senior Software Engineer, Front-End Developer, Software Help Desk Specialist, New Customer Care Specialist, Network Engineer
Senior Software Engineer
Ortho2, a leading provider of cloud-based, orthodontic practice management software, is looking for a forward thinking, self-starter to join our product development team in Ames, Iowa. The right candidate will enjoy mentoring a team of developers, creating cutting-edge solutions, collaborating to find meaningful updates, and be passionate about learning and evolving our development processes and coding standards.
You'll be great if:
- You are a lifelong learner. You enjoy continually working with new technologies and discovering new concepts.
- You solve problems through automation when possible and can grasp complex designs.
- You don't want to be stuck in a specific role and enjoy involvement in all aspects of the software lifecycle, from full-stack development through deployment, infrastructure, and monitoring.
- You like to have a voice in the architecture, design, and scope of the solutions built by the team.
What you'll be doing:
- Bachelor’s Degree in Computer Science or related field and/or equivalent combination of education and experience.
- Mentoring other developers through coaching, workshops, code reviews, and other training opportunities.
- Assisting in task planning and estimation.
- Helping shape our evolving development processes and coding standards.
- Developing along all levels of the stack using modern technologies and methodologies.
- Crafting greenfield applications to power the next generation of products and services.
- Modernizing existing cloud applications.
What you'll need:
- 8+ years of overall software development experience with time spent as a technical lead, code reviewer, or senior-level resource.
- Extensive experience with an object-oriented such as C#, Go, or TypeScript.
- Strong background in writing and automating tests at all levels of the stack (Data-Services-UI).
- Deep knowledge of REST services, including creation, best-practices, and maintenance.
- Working knowledge of Docker or a similar container technology.
- Experience with component-based frameworks or libraries such as React, Angular, or Blazor.
Bonus points if any of the following apply:
- You've contributed to open-source projects. If so, we'd love to check them out!
- You consider yourself a ninja with .Net 5/6 and C#.
- You have experience with IaC tools such as Terraform and Ansible.
- You have successfully performed cloud modernization of legacy applications.
- You have exposure to orchestration systems such as Kubernetes, EKS, AKS, or Nomad.
- You have performed cross-platform mobile development with libraries such as Flutter, React Native, Xamarin/MAUI.
- You have experience with modern functional programming in the context of cloud-native applications.
Front-End Developer
Ortho2 is looking for a forward thinking, self-starter to join our product development team. The right candidate will enjoy creating cutting-edge solutions with the ability to bring value and input to the design and creative side of the work to make an immediate impact.
A worthy candidate must have good technical knowledge, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with customers at all skill levels.
Job Responsibilites:
- Collaborate with team members and customers to improve our core software features and reimagine them from the ground up.
- Work closely with our UI Engineer to interpret and execute designs, to provide enhancements for optimal client usability.
- Develop the core framework which lays the foundation for UI development across all of the company's offerings.
- Create reusable components to enable easy implementation with rich and consistent look and feel.
- Help drive and teach leading edge technology developments.
Job Requirements:
- A Bachelor's Degree in a field related to Computer Science or equivalent experience.
- At least two years of hands-on development with modern front-end libraries and frameworks.
- Proven experience with Angular, React, Blazor, or any SPA component-based framework.
- Exceptional know-how of user interface with CSS, HTML, JavaScript and jQuery.
- Proficiency in website programming languages such as HTML, C#, CSS, C++ and JavaScript.
- Experience bringing hi-fidelity prototypes to production.
- Excellent communication skills, both verbally and written.
Software Help Desk Specialist
Ortho2, a leading provider of orthodontic practice management software, is seeking a Software Help Desk Specialist in their Ames, Iowa office. We are looking for a competent individual who can provide fast and useful technical assistance to our customers regarding our proprietary software and integrated peripheral software applications, answering queries on functionality and technical issues and offering advice to solve them.
A worthy candidate must have good technical knowledge, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with customers at all skill levels.
Job Responsibilites:
- Serve as the first point of contact for our customers seeking technical assistance over the phone, chat, or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers utilizing internal resources.
- Walk the customer through the problem-solving process.
- Record events and problems and their resolution in customer logs
- Follow-up and update customer status and information
- Direct unresolved issues to the next level of support personnel.
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Work in coordination with other departments within the company.
- Provide accurate information on products or services
Job Requirements:
- Proven experience as a software help desk specialist and/or in another customer support role.
- Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
- Ability to diagnose and resolve basic technical issues.
- Customer-oriented and cool-tempered.
- Proficiency in English.
- Excellent oral and written communication skills.
- Possess organizational and time management skills and demonstrate a solid work ethic.
- Travel is required. Mostly within the continental U.S. for 3-4 days at a time, potentially two-three times per month.
- Shift hours are 10:00 a.m. – 7:00 p.m. M-F.
New Customer Care Specialist
Ortho2 is seeking a New Customer Care Specialist in their Ames, Iowa office. This competent individual will assist new and existing customers in implementing our software, and will provide fast and useful technical assistance to our customers regarding our proprietary software and integrated peripheral software applications.
Duties and Responsibilities include, but are not limited to:
- Assist with weekly New Customer Care tasks. (Including initial contacts, preparing offices for training, post training check-ins, end of New Customer Care graduation calls, and add-on software module implementation)
- Serve as the first point of contact for our new customers seeking technical assistance over the phone, chat, or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions and walk the customer through the problem-solving process.
- Coordinating data conversions. Discussing conversion process, timing, and “what converts” with new offices.
- Assist with New Customer Care documentation.
- Create help videos that are useful for the New Customer Care process.
- Work in coordination with other departments within the company.
- Maintain knowledge of Ortho2 proprietary products and third party integrations.
- Maintain effective work relationships with other Ortho2 staff members that foster productivity, workgroup cohesiveness, and high morale.
- Log and track calls in the Customer Database.
Job Requirements:
- Proven experience as a software help desk specialist and/or in another customer support role.
- Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
- Ability to diagnose and resolve basic technical issues.
- Customer-oriented and cool-tempered.
- Proficiency in English.
- Excellent oral and written communication skills.
- Possess organizational and time management skills and demonstrate a solid work ethic.
- Travel required for company and industry meetings and possibly customer trainings.
- Shift hours are 9:00 a.m. – 6:00 p.m. M-F.
Benefit Package:
Ortho2 offers an excellent benefits package, including medical, dental and prescription drug coverage. Paid time-off, short term and long term disability insurance, life insurance and a 401k/Roth plan with a generous company match. As well as the opportunity for a performance based, year-end bonus.
Network Engineer
The right candidate will have proven experience with network set-up, maintenance and troubleshooting, with and high level of customer service and professionalism.
Duties and Responsibilities:
- Provide end user support for PC workstations and network servers.
- Install, configure, and troubleshoot Microsoft SQL Server, Microsoft server operating systems and IIS.
- Assemble computer equipment, workstations and servers to user requirements and specifications.
- Diagnose and resolve hardware issues, network connectivity and application related questions for third party products.
- Test assembled systems using established procedures and standards to verify correct system operation.
- Coordinate activities with other Ortho2 departments as needed to provide basic technical support to our customers.
- Occasional travel to customer locations throughout North America for installations and onsite troubleshooting.
Qualifications:
- Associates or technical institute degree/certificate, or equivalent work experience.
- 1-2 year’s work experience in a professional help desk or call center environment.
- Excellent interpersonal and customer service skills needed to work directly with customers.
- Proficient PC troubleshooting and problem solving skills.
- Experience with Microsoft server operating systems and Microsoft SQL Server.
- Strong work ethic, attention to detail, and organizational skills.