Careers

Ortho2, a leading provider of cloud-based, orthodontic practice management software, located in Ames, Iowa, is looking for a detail-oriented candidate with inventory and accounts payable experience. The ideal candidate should have strong attention to detail, be process minded, have excellent organizational skills, and the ability to multi-task.

POSITION RESPONSIBILITIES

Inventory:

• Process inventory transactions, receiving, transfers, pulling orders and invoicing.
• Sets-up and maintain vendors and inventory items, kitting items and pricing for inventory items.
• Maintain Inventory Loaner Book, hardware database and general ledger postings of inventory.
• Administer full quarterly inventory counts as well as partial counts and adjustment entries each month.
• Verify receiving records and enter shipment information into both HDB and Accounting software (Sage).
• Coordinate documents for billing and inventory management purposes.
• Verify and document serial numbers of components used in the production of customer orders, equipment for company use, and equipment for employee personal use. Generates accompanying form documents as necessary.

Accounts Payable:

• Receive and reconcile monthly credit card statements for all company employee credit card holders.
• Enter and process all accounts payable statements for a weekly check run.
• Collect necessary information to set up new vendors accurately.
• Reimburse employees for expenses incurred.

Accounts Receivable:

• Prepare invoices for training and installation expenses as well as monthly support for subscriptions and agreements.

POSITION REQUIREMENTS

• High School Degree or Certification. AA Accounting Degree would be advantageous but not required.
• 1-2 years of bookkeeping, accounting or related experience.
• Proficiency in accounting software and strong computer skills including Microsoft Excel and Word, with an interest in learning new software platforms.
• Attention to detail required in recording transactions, reconciling accounts and resolving discrepancies.
• Excellent communication skills with the ability to be a team player and collaborate well with others in the organization.
• Strong organizational, multitasking, and time management skills to meet deadlines.
• Availability to work in the Ames, Iowa office at least 2-3 days per week.

Ortho2, a leading provider of orthodontic practice management software, is seeking a Software Support & Training representative. We are looking for a customer focused individual who can provide fast and useful technical assistance to our customers regarding our proprietary software and integrated peripheral software applications, answering queries on functionality and technical issues and offering advice to solve them.

You will answer queries on functionality and technical issues and offer advice to solve them.

A worthy candidate must have good technical knowledge, and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with customers at all skill levels.

Duties and Responsibilities include, but are not limited to:

• Serve as the first point of contact for our customers seeking technical assistance over the phone, chat, or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers utilizing internal resources.
• Walk the customer through the problem-solving process.
• Record events and problems and their resolution in customer logs.
• Follow-up and update customer status and information.
• Direct unresolved issues to the next level of support personnel.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Work in coordination with other departments within the company.
• Provide accurate information on products or services.

Job Requirements:

• Proven experience as a software help desk specialist and/or in another customer support role.
• Possess comprehensive knowledge and experience with computer technologies, Windows, Microsoft Office, mobile devices, and remote control applications.
• Ability to diagnose and resolve basic technical issues.
• Customer-oriented and cool-tempered.
• Proficiency in English.
• Excellent oral and written communication skills.
• Possess organizational and time management skills and demonstrate a solid work ethic.
• Travel is required. Mostly within the continental U.S. for 3-4 days at a time, potentially two-three times per month.
• Shift hours are 10:00 a.m. – 7:00 p.m. M-F.